Purchasing on Our Site
When you place an order to purchase a product from www.tweedinthevalley.com we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us only when we send e-mail confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send this dispatch confirmation email to you. Any products on the same order which we have not confirmed in a dispatch confirmation email as having been dispatched do not form part of that contract.
Returns & Refunds
All customers in the European Union are entitled to a statutory cooling-off period of 14 business days, calculated from the date of receipt by you of the products. This means that you must inform us (using the method of communication we designate) within 14 days of receipt that you wish to cancel the contract. You must then return the products to us within a further 14 days.
Please review our Deliveries & Returns Policy [link] which applies to products purchased from us. In accordance with our Delivery & Returns Policy, and in addition and without prejudice to your cooling-off rights, our policy is that returns must be made to us within 30 days of purchase.
We are happy to exchange or offer a credit note on unsuitable goods returned to us, unused or unworn, within 30 days of purchase, as long as you include your proof of purchase. Your statutory rights are unaffected.
Pricing & Availability
We try to keep only available products listed on our website and if unavailable will state this but as products are handmade and of high quality we may not have that product available due to fabric problems or high order volumes. Beyond what we say on that page or otherwise on our site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable and a full refund will be given.
When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Changes to Our Site
Tweed in the Valley will aim to update our site regularly. We may change the content at any time and remove and add products as needed.
The products on our site Tweedinthevalley.com.com are handmade and of high standard and we to our best ability will dispatch, respond or contact in a timely manner and within the given timeframe. If on occasion we are behind we will notify the customer and give additional information but cannot be held liable if products are damaged in post or on delivery, nor if we cannot meet the order. Where we cannot meet the order a full refund will be given.
Information about You
If you have any feedback about our product or service we would be happy to hear about these. Please contact us on firstname.lastname@example.org
Complaints Procedure We hope you are pleased with our service, however, if you are unhappy with our products or service please e-mail us at email@example.com
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
Intellectual Property Rights
Tweed in the Valley are the owner and registered licensee of the brand Tweed in the Valley and the material published on it. We do not grant any express or implied right to any intellectual property rights in our site and the material published on it.
Jurisdiction and Applicable Law
Tweed in the Valley
Telephone +353 8635 46997 or e-mail firstname.lastname@example.org